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Light and Shadow

FREQUENTLY ASKED QUESTIONS

  • How can I book a game?
    We accept both walk-in customers and online reservations. For walk-ins, availabilities may be limited! To ensure you are able to book the game/time you want, be sure to book ahead online! Rooms are NOT held until payment received. Hours Wednesday - Thursday | 1 p.m. - 8 p.m. Friday | 1 p.m. - 10 p.m. Saturday | 10 a.m. -11 p.m. Sunday | 11 a.m. - 8 p.m. Summer Hours (once school let's out) Monday - Thursday | 1 p.m. - 8 p.m. Friday | 1 p.m. - 10 p.m. Saturday | 10 a.m. - 11 p.m. Sunday | 11 a.m. - 8 p.m.
  • How long before my scheduled time do I need to arrive?
    We ask that you please arrive at least 15 minutes prior to your scheduled ticket time in order to listen to our tips and safety speech. Late arrivals will be admitted, but your 60 minute window cannot be extended so you will have less game time. No refunds will be offered for late arrivals or no-shows.
  • Will we really be locked in a room?
    The door you enter from acts as both an entrance and an emergency exit and is never locked. However, if you must leave through this exit, the game will end immediately.
  • Is it scary like a haunted house?
    Although some rooms are horror themed, we wouldn’t classify it as scary. There aren’t actors and scares like the haunted house.
  • How much do the escape games cost?
    All of our 1 hour games are $25 per person, plus tax and our 45 minute games are $18 per person, plus tax.
  • Can I pay cash upon arrival?
    Yes, we also accept payment via credit card through our online reservations or in person. Games are not reserved, though, until payment is received.
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